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Privacy Policy

This Privacy Policy describes how Spoonful of Sensory (collectively, the “Site”, “we”, “us” or “our”) collects, uses, discloses and protects your Personal Information when you visit our website, make a purchase from us, or communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Spoonful of Sensory respects your rights to privacy and is committed to safeguarding the privacy of our customers and website visitors. Spoonful of Sensory adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to how we collect, use, disclose and protect your Personal Information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and any information necessary to process your purchases. We may also collect additional information if you provide feedback or contact us for customer support. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend our Services, our rights, and the rights of our users or others.

The types of Personal Information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “Personal Information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we may collect.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information, including your username, password and security questions.
  • Shopping information, including the items you view, add to your cart, add to your wish list or purchase.
  • Customer support information, including the information you choose to include in your communications with us, for example, when sending a message through the Services.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Information

  • Providing products and services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and fraud prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: 

  • With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login interactions, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of services, and to protect or defend the Services, our rights, and the rights of our users or others.

Spoonful of Sensory does not sell, trade or rent personal information to any third party without your consent, except where it is required by law or permitted under the Privacy Act 1988 (Cth).

Security & Retention of Your Personal Information

Spoonful of Sensory is committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your Personal Information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information that you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

When you place an order through our Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Access to Your Personal Information

You may access the Personal Information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you wish to access your Personal Information, or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@spoonfulofsensory.com.au.

In order to protect your Personal Information, we may require identification from you before releasing the requested information. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).

Cookies

In order to improve our Site, we may use cookies to track your visit. A cookie is a small amount of information that is stored by the browser on your computer when you visit our website. While Spoonful of Sensory may use cookies to track your visit to our website, this information does not identify you personally.

Cookies allow us to analyse our website traffic and help us provide a better website visitor experience. We use cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise our Services).

Most web browsers are set to accept cookies by default, but you can choose to remove or reject cookies by changing your browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Third Party Websites & Links

Our Site may provide links to other websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. We recommend that users check back from time to time to review our Privacy Policy.

Contact Us

If you have any questions about our Privacy Policy, or if you would like to make a complaint, please email us at hello@spoonfulofsensory.com.au.

Last updated 28 June 2024